Frequently Asked Questions
Everything You Need to Know About Refund and Benefits Claims
DutyClearLogix helps you recover various refunds, including overpaid customs
duties, tariff adjustments, and credits under Preferential Tariff programs applicable in Canada.
Processing times vary depending on the complexity of the claim and customs
workload, but most cases see resolution within 90 to 120 days from submission.
You will need detailed import documentation, including commercial invoices,
bills of lading, and customs entry summaries for the periods you wish to review.
No upfront fees are required. Our fees are based on a percentage of the
successfully recovered amount, ensuring interests are aligned with your results.
Clients receive regular updates via email and can access our secure portal at
DutyClearLogix.com to view the status of their refund and benefits applications.